Shipping Policy

Joyydesign creates handmade and made-to-order costume props, masks, face shells, lenses, accessories, suits, and creative pieces. Because many items are made after purchase, the total time before delivery may include both production time and shipping transit time.

Processing and delivery time

Joyydesign products are handmade or made to order. The estimated time before delivery depends on product type, production workload, destination country, carrier speed, customs processing, holidays, and other factors outside our control.

• Masks and mask accessories: estimated delivery time is usually around 30 days after ordering.
• Made-to-order suits: estimated delivery time is usually around 60-90 days after ordering because suits require longer production and customization time.
• Other accessories or add-ons: delivery time may vary by product type and whether the item is ordered together with a made-to-order mask or suit.

If you need an item for a birthday, event, convention, or photoshoot, please order early and contact us before checkout if timing is important.

Tracking your order

After your order ships, you will receive tracking information by email or another available contact method. Please use the tracking number to follow your package status.

If tracking does not update immediately, please allow 1-3 business days for the carrier system to refresh.

Incorrect shipping address

Please make sure your shipping address, email address, and contact information are correct before checkout. If you notice an address mistake, contact us as soon as possible. We can only help correct the address before the order has shipped.

Joyydesign is not responsible for delivery failure caused by an incorrect, incomplete, or unavailable shipping address provided by the customer.

Delivered but missing packages

If tracking shows that a package was delivered but you cannot find it, please first check with household members, neighbors, your local delivery office, building reception, or the shipping carrier.

If you still need help, contact us with your order number and tracking number so we can review the situation.

Damaged packages

If your package or item arrives damaged, please contact us within 48 hours of delivery with your order number, tracking number, clear photos of the package, and clear photos or videos of the item condition.

Contact

For shipping questions, please email us at zhuoweike1998@gmail.com.